A Corrective Action Plan (CAP) is a plan to address deficiencies identified by which sources?

• A. DFPS or internal QA
• B. Client feedback only
• C. Public opinion polling
• D. Marketing department

Answer: (A)

A Corrective Action Plan targets problems identified through formal findings from regulators and the agency’s own quality assurance processes. In this context, that means deficiencies uncovered by the Texas Department of Family and Protective Services (DFPS) or by internal QA reviews. These sources flag noncompliance or performance gaps that must be addressed, with the CAP outlining specific corrective actions, who is responsible, timelines, and how to verify effectiveness. While client feedback can inform improvements, it’s not the formal source that triggers a CAP; public opinion polling and marketing department input are not relevant sources for identifying compliance or service delivery deficiencies.