How should an LCPAA approach continuity of care during staff transitions?

• A. Pause all services during transition
• B. Document handoffs, ensure ongoing service delivery, communicate changes to families, and maintain case integrity
• C. Terminate all ongoing cases until new staff are in place
• D. Notify families only after transition is complete

Answer: (B)

Continuity of care during staff transitions depends on a smooth, documented handoff that keeps services steady, records accurate, and families informed. Documenting handoffs ensures all critical case information, plans, and timelines are transferred clearly so no details are lost as staff change. Ensuring ongoing service delivery prevents gaps in support, so children and families continue to receive the help they need without interruption. Communicating changes to families builds trust and reduces confusion, so they know who will be their point of contact and how the plan will progress. Maintaining case integrity means the case files remain complete, current, and compliant with policies and regulations, preserving accountability and continuity across staff changes.

Pausing all services during transition creates unnecessary disruption and risks delays in permanency and support. Terminating ongoing cases until new staff are in place undermines progress and can harm child and family outcomes. Notifying families only after the transition leaves them uninformed and unprepared, which can erode trust and planning.