In the LCPAA QA/CI plan, which practice supports ongoing improvement by ensuring actions are based on evidence?

• A. Adhering strictly to the initial plan without adjustments.
• B. Regular metrics collection and outcome evaluation to guide improvements.
• C. A rigid plan with no change after implementation.
• D. Relying on external audits every five years.

Answer: (B)

Measuring performance and evaluating results provides the evidence base for ongoing improvement. In a QA/CI plan, collecting regular metrics and assessing outcomes creates a continuous feedback loop: you see what’s happening, determine whether actions produced the desired effects, and adjust practices accordingly. This evidence-based approach helps prioritize changes that actually improve quality and client outcomes, allocate resources where they’re most needed, and track progress over time.

Without this data-driven approach, improvements would be based on assumptions or one-off observations rather than concrete results. Rigid adherence to an initial plan, a plan with no changes, or relying only on infrequent external audits won’t consistently inform what works or justify modifications, making true continuous improvement unlikely.